Refund & Return Policy
At Astro wall clocks, we value customer satisfaction and strive to provide the best quality Digital Astro Wall Clocks. Please read our Refund & Return Policy carefully before making a purchase.
1. Eligibility for Replacement
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Products are eligible for replacement only in cases of:
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Physical damage during transit
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Software or functional defects that prevent the clock from working properly
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Customers must notify us of the issue within 1 month from the date of delivery.
2. Non-Eligible Cases
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No refunds or replacements will be provided in the following cases:
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Damage caused by improper handling, installation, or misuse
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Normal wear and tear
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Unauthorized repairs or modifications
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Requests made after 1 month from delivery
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3. Replacement Process
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Customers must contact us at shravan@sohansitara.com or +91 6300505909 within 1 month of delivery.
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Provide order details along with clear photo/video evidence of the damage or malfunction.
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Once verified, we will arrange for the return of the defective product and send a replacement.
4. Refund Policy
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As our products are digital wall clocks, we do not offer refunds.
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Only replacement is available under the conditions mentioned above.
5. Shipping Costs
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In case of approved replacements, we will cover the shipping charges for sending the new product.
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Customers may need to return the defective product in its original packaging.
6. Contact Us
For assistance with refunds or replacements, please reach out to us:
Email: shravan@sohansitara.com
Phone: [+91-6300505909]
Address:Â Floor No.: 4TH FLOOR
Building No./Flat No.: FLAT BEARING NO 401
Name Of Premises/Building: SM PLAZA, BEARING PLOT NO 55 SURVEY
NO 459,460 & 461
Road/Street: ANUPURAM, KAPRA VILLAGE, NOW WITHIN THE LIMITS OF
GHMC KAPRA CIRCLE AND MANDAL
Nearby Landmark: Opposite Thata Hospital & SVC Cinema
Locality/Sub Locality: Anupuram, Kapra Village and Kapra Mandal
City/Town/Village: Hyderabad
District: Medchal Malkajgiri
State: Telangana
PIN Code: 500062
Last Updated:Â 29-09-2025