Shipping Policy

At Astro Wall Clocks, we are committed to delivering your Digital Astro Wall Clock safely and efficiently. Please read our Shipping Policy carefully to understand our delivery process, timelines, and related terms.

1. Order Processing

All orders are processed after successful payment confirmation.

Orders are generally dispatched within 2 business days from the date of order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Customers will receive order confirmation and shipping updates through their registered contact details.

2. Delivery Areas

We currently deliver Digital Astro Wall Clocks across India.

Delivery availability may vary depending on the courier service and the customer’s location.

Customers are responsible for providing accurate and complete shipping information, including name, address, phone number, and PIN code.

3. Estimated Delivery Time

Standard delivery usually takes approximately 5–7 business days after dispatch.

Delivery timelines may vary depending on the destination, courier partner, weather conditions, public holidays, or unforeseen circumstances.

Remote and non-serviceable locations may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at the time of checkout.

Any applicable shipping costs will be communicated clearly before order confirmation.

For approved product replacements due to manufacturing defects or transit damage, shipping charges for sending the replacement product will be covered by Astro Wall Clocks.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through email or phone.

Customers can use the provided tracking information to monitor the shipment status.

If tracking information is unavailable or delayed, please contact our customer support team for assistance.

6. Delayed or Undelivered Orders

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

• Courier service disruptions
• Natural disasters or adverse weather conditions
• Public holidays and regional restrictions
• Incorrect or incomplete shipping addresses
• Customer unavailability during delivery attempts

If your order is significantly delayed, please contact us so we can assist you in coordinating with the courier partner.

7. Damaged Products During Transit

Customers are requested to inspect the package upon delivery.

If the product is damaged during transit:

Take clear photographs and/or videos of the package and product immediately upon receiving it.
Contact us within 1 month from the date of delivery.
Share your order details along with photographic or video evidence.
Approved cases will be handled in accordance with our Refund & Return Policy. 

8. Incorrect Address or Failed Delivery

Astro Wall Clocks will not be responsible for delays or additional shipping charges caused by:

• Incorrect or incomplete delivery addresses
• Incorrect contact details provided by the customer
• Failure to receive the package during delivery attempts

Any additional charges incurred due to re-shipping may be borne by the customer.

9. Contact Us
For shipping-related queries, order updates, or delivery assistance, please contact us:
Email: astrowallclocks@gmail.com
Phone: +91 6300505909

Address:
Plot No 260 , Flat 201, Akshi Nivas
Saipuri, Hastinapuri 
Sainikpuri, Hyderabad
Telangana – 500094, India.